Shipments and Returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well protected.
Our Return& Refund Policy provides detailed information about options and procedures for returning your order. We stay behind our products and satisfy highest expectations. If for any reason customer wants to return, it is easy! All returns or exchanges must be made within 30 days of receipt of the order and must be accompanied by a Return Authorization Number.
To obtain a Return Authorization Number, please call us at 864-640-7318 or email us at firstname.lastname@example.org between the hours of 8:00 am – 10:00 pm EST Monday through Friday and 10:00 am – 6:00 pm EST Saturday and Sunday. Returns of orders that do not include a Return Authorization Number may be subject to additional processing time and delay in credits all refunds are made in the original payment method.